Help Center

Welcome to the Lucy Andy Jewellery Help Centre. Here, you'll find comprehensive guides and FAQs to assist you with all your jewellery needs. Whether you're looking for information on product care, shipping policies, returns, or custom orders, our Help Centre is designed to provide you with the best support and ensure a seamless shopping experience.

Klarna

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Orders

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Delivery

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  • North America Delivery - lucy andy jewellery

    North America Delivery

    Standard Delivery £8.00  /Free on orders over £100 3-17 working days Express Delivery £15.00  / Free on orders over £1752-11 working days

    North America Delivery

    Standard Delivery £8.00  /Free on orders over £100 3-17 working days Express Delivery £15.00  / Free on orders over £1752-11 working days

  • International Delivery - lucy andy jewellery

    International Delivery

    Standard delivery - Duties & Taxes included £15 / Free on orders over £120 3-17 working days Please write the full address in English at the checkout.

    International Delivery

    Standard delivery - Duties & Taxes included £15 / Free on orders over £120 3-17 working days Please write the full address in English at the checkout.

  • UK Delivery - lucy andy jewellery

    UK Delivery

    Standard delivery Free on orders over  £30 / 2-4 working days Standard delivery £4.00 / 2-4 working days Next Day Delivery* £5.00 / Free on orders over £75 - Order by 1pm...

    UK Delivery

    Standard delivery Free on orders over  £30 / 2-4 working days Standard delivery £4.00 / 2-4 working days Next Day Delivery* £5.00 / Free on orders over £75 - Order by 1pm...

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Returns

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  • What Items Can I Return?

    What Items Can I Return?

    Learn which items you can return to Lucy Andy Jewellery. Return necklaces, bracelets, and rings within 28 days, except for personalised items. Earrings are non-returnable due to hygiene reasons. Visit...

    What Items Can I Return?

    Learn which items you can return to Lucy Andy Jewellery. Return necklaces, bracelets, and rings within 28 days, except for personalised items. Earrings are non-returnable due to hygiene reasons. Visit...

  • How to return a gift?

    How to return a gift?

    Changed your mind? Return your item within 28 days of purchase. Items must be in original condition and packaging. Earrings are non-returnable due to hygiene reasons. Refunds processed within 14...

    How to return a gift?

    Changed your mind? Return your item within 28 days of purchase. Items must be in original condition and packaging. Earrings are non-returnable due to hygiene reasons. Refunds processed within 14...

  • I've changed my mind, can I return my item?

    I've changed my mind, can I return my item?

    Changed your mind? Return your item within 28 days of purchase. Items must be in original condition and packaging. Earrings are non-returnable due to hygiene reasons. Refunds processed within 14...

    I've changed my mind, can I return my item?

    Changed your mind? Return your item within 28 days of purchase. Items must be in original condition and packaging. Earrings are non-returnable due to hygiene reasons. Refunds processed within 14...

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Warranty information

Read your warranty

More info!

  • packaging customizable necklace with initials and polaroid

    Can I customise my jewellery?

    Yes, you can customise your jewellery with Lucy Andy Jewellery. Change colours, add initials, create unique designs with our charm bar, and more. For details, email us or contact us...

    Can I customise my jewellery?

    Yes, you can customise your jewellery with Lucy Andy Jewellery. Change colours, add initials, create unique designs with our charm bar, and more. For details, email us or contact us...

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