Help Center
Welcome to the Lucy Andy Jewellery Help Centre. Here, you'll find comprehensive guides and FAQs to assist you with all your jewellery needs. Whether you're looking for information on product care, shipping policies, returns, or custom orders, our Help Centre is designed to provide you with the best support and ensure a seamless shopping experience.
Orders
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Something is missing from my order or I have re...
Missing an item or received the wrong one? Contact us at lucyandyg@gmail.com for assistance. We're here to help resolve any issues with your order.
Something is missing from my order or I have re...
Missing an item or received the wrong one? Contact us at lucyandyg@gmail.com for assistance. We're here to help resolve any issues with your order.
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Do you ship to my country?
Yes, we ship to all countries. For detailed information, visit our UK, Europe, International, and North America portals.
Do you ship to my country?
Yes, we ship to all countries. For detailed information, visit our UK, Europe, International, and North America portals.
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My Order Hasn’t Arrived Yet, What Should I Do?
We’re sorry to hear that your order hasn’t arrived yet. Once your items have been dispatched, you’ll receive a shipping confirmation email with tracking details, allowing you to monitor your...
My Order Hasn’t Arrived Yet, What Should I Do?
We’re sorry to hear that your order hasn’t arrived yet. Once your items have been dispatched, you’ll receive a shipping confirmation email with tracking details, allowing you to monitor your...
Warranty information
Read about our warranty
Help Center
Welcome to the Lucy Andy Jewellery Help Centre. Here, you'll find comprehensive guides and FAQs to assist you with all your jewellery needs. Whether you're looking for information on product care, shipping policies, returns, or custom orders, our Help Centre is designed to provide you with the best support and ensure a seamless shopping experience.