Privacy Policy

Privacy Policy - Lucy Andy Jewellery

Introduction

At Lucy Andy Jewellery, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

1.1. Personal Information: We collect personal information that you provide to us when you register on our website, place an order, or contact us. This may include your name, email address, phone number, billing and shipping address, and payment details.

1.2. Non-Personal Information: We may collect non-personal information about your visit to our website, such as your IP address, browser type, and browsing behaviour. This information helps us improve our website and services.

2. How We Use Your Information

2.1. To Process Orders: We use your personal information to process and fulfil your orders, including shipping and payment processing.

2.2. Customer Service: Your information helps us provide customer support and respond to your enquiries.

2.3. Marketing: With your consent, we may use your information to send you promotional emails and updates about our products and services. You can opt-out of these communications at any time.

2.4. Website Improvement: We use non-personal information to analyse website usage and improve the user experience.

3. Sharing Your Information

3.1. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders. These providers are required to protect your information and use it only for the purposes specified by us.

3.2. Legal Requirements: We may disclose your information if required to do so by law or in response to legal requests.

4. Data Security

We take the security of your personal data seriously and implement appropriate measures to protect it from unauthorised access, alteration, disclosure, or destruction. Our website uses encryption technology to ensure the safe transmission of your information.

5. Your Rights

You have the right to:

  • Access and obtain a copy of your personal data.

  • Request correction of any inaccurate or incomplete data.

  • Request deletion of your personal data (subject to legal requirements).

  • Object to the processing of your personal data for marketing purposes.

  • Withdraw your consent to the processing of your data at any time.

To exercise these rights, please contact us at Lucyandyg@gmail.com.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and analyse website traffic. You can control the use of cookies through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our website indicates your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us at Lucyandyg@gmail.com.

Additional Information

For more details on our practices and policies, visit our blog or connect with us on our social media networks. We are here to help and ensure that your experience with Lucy Andy Jewellery is secure and enjoyable.