F.A.Q
Frequently Asked Questions (F.A.Q.)
Welcome to the Lucy Andy Jewellery F.A.Q. section. Here you'll find answers to common questions about our products, services, and policies. If you don't find what you're looking for, feel free to visit our blog for more detailed information or reach out to us on our social media networks.
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What materials are used in your jewellery? Our jewellery is crafted using premium materials such as sterling silver, stainless steel, gold plating, freshwater pearls, and colourful resin. Each piece is designed with care to ensure quality and durability.
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How can I care for my jewellery? To maintain the beauty of your jewellery, we recommend storing it in a dry place, avoiding contact with water and chemicals, and cleaning it regularly with a soft cloth. For more detailed care tips, check our blog.
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What is your refund policy? We accept refund requests within 14 days of receiving your product. Items must be returned in their original condition to receive a full refund. For more information, visit our Returns Portal or contact our customer service team.
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How can I track my order? Once your order is dispatched, you will receive a shipping confirmation email with tracking details. You can use these details to monitor your parcel's progress. If you have any questions, please contact our customer support team.
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Do you offer international shipping? Yes, we offer international shipping to various destinations. We use trusted couriers to ensure fast and reliable delivery. For more information on shipping options and costs, visit our Delivery Information page.
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How can I customize my jewellery? We offer a custom design service where you can work with our designers to create a unique piece of jewellery. For more details, please contact us or visit our Custom Jewellery page.
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How can I subscribe to the monthly jewellery subscription? To subscribe, visit our Monthly Jewellery Subscription page and fill out the form to indicate your preferences. You will receive a curated selection of jewellery each month tailored to your tastes.
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What should I do if my order is delayed? If your order is significantly delayed or you haven't received your parcel, please contact our customer service team at Lucyandyg@gmail.com within 14 working days of the last tracking update. We will assist you in resolving the issue.
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Where can I find updates on your market appearances and pop-up events? You can find the latest updates on our market appearances, pop-up events, and brand showcases in the Find Us section of our journal. Stay informed about where you can meet us and see our collections in person.
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♥ What payment methods do you accept?
We accept the following credit cards: MasterCard, Visa, and American Express. We also accept payment by PayPal. If you decide to use Paypal, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
If you have any other questions that are not addressed here, please visit our blog for more detailed information or reach out to us on our social media networks. We're always happy to help! 😊