📞 Let's Connect – We're All Ears 💌

Contact Lucy Andy – Let's Connect & Chat

Got a question, a kind word, or need help with your order? Contact Lucy Andy. We’re here to support you with love, sparkle, and care.

We're not just a brand, we're a little love letter in your inbox

Whether you’ve got a question about a piece, a custom request, or just want to share how you styled your Lucy Andy jewels — we're here for you.

We reply to every message with care (and a bit of glitter). Expect a reply within 1–2 working days — because we’re tiny but mighty, and we read everything. 💌

Email us directly:

General & order questions:

info@lucyandy.co.uk

Press

Press@lucyandy.co.uk

Customer service

customercare@lucyandy.co.uk

Wholesale

Sales@lucyandy.co.uk

🌈Follow the magic here too:

@lucyandyjewellery

lucyandyjewellery

@lucyandyjewellery

FAQ / Quick Help

Your Questions, Lovingly Answered

We know you’re a curious soul (and probably a detail lover like us). Here’s everything you might want to know before, during, or after placing your order. Can’t find what you need? Just message us – we’re here to help 💌

When will I know my order has gone through? Can I change something?

As soon as your order is placed, you’ll receive a confirmation email (we get excited too!). Need to update your shipping address or correct a detail? Email us quickly at customercare@lucyandy.co.uk, and we’ll do our best to help before your parcel leaves our studio.

👉 More about Orders →

How long does shipping take? Do you ship worldwide?

All our pieces are shipped with care from our London studio 🇬🇧. UK deliveries usually take 3–5 business days. International delivery times vary depending on destination and customs. Every parcel includes a little magic: an affirmation card, a thank-you note, and intentional packaging.

👉 More on Delivery & Shipping →

Can I return or exchange a piece?

Of course – we accept returns within 14 days of delivery for unused items in original packaging. Please note that personalised or made-to-order pieces are final sale (they’re one-of-a-kind, just like you 💖).

👉 Read our full Returns Policy →

We work with stainless steel, freshwater pearls, semi-precious stones like rose quartz, amazonite and amethyst, and 18k gold plating. All our pieces are life-proof and meant to be worn, loved and lived in.

The small print, written with intention.

If you’re the kind of person who reads the fine details (we love that for you), here’s where you’ll find our terms, policies and everything legal.

👉 See our Terms & Conditions →