💎 Jewellery Delivery

We want your jewellery to arrive as beautifully as it was made — safely, on time, and with care.

Each piece is handmade in our London studio and carefully prepared before it begins its journey to you.

✨ Delivery Information

What delivery options do you offer?

We offer standard and express delivery within the UK, as well as international shipping.
You can select your preferred option at checkout.

How long does delivery take?

• UK Standard: 3–5 business days

• UK Express: 1–2 business days

• International: Delivery times vary depending on destination and customs

How much does shipping cost?

Shipping rates are calculated at checkout based on your location and selected method.

We occasionally offer free UK delivery promotions — subscribe to our newsletter to stay updated.

Will I receive tracking information?

Yes — once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your parcel.

Do you offer local pickup?

At the moment, we do not offer local pickup.

However, we regularly attend markets and pop-ups in London — follow us on Instagram to find us in person.

What if my order is delayed or lost?

If your order hasn’t arrived within the expected timeframe, please contact us at customercare@lucyandy.co.uk.

We’ll look into it and assist you as quickly as possible.

🌊 Crafted in London, Shipped with Care

Every Lucy Andy piece is handmade in our London studio and carefully packed using minimal, thoughtful packaging.

Orders are typically dispatched within 1–3 working days (Monday to Friday).

Whether you're in the UK or abroad, we aim to ensure your jewellery arrives safely, beautifully presented, and ready to wear or gift.

You’ll receive a shipping confirmation email with tracking details as soon as your order is on its way.