Alterations, Maintenance & Repair

❓ Can my piece be repaired?

If your piece requires repair, please contact us at customercare@lucyandy.co.uk with details and photos of the issue.

We’ll assess the piece and advise on the best possible solution.

Please note that repair services may be subject to availability and additional costs.

❓ Can I request an alteration?

We offer small alterations on selected pieces.

This may include:

• adjusting the length of a necklace or bracelet

• minor modifications to components (where possible)

Alterations can be arranged:

• in person at our pop-ups

• or by contacting us before placing your order

Please note that:

• alterations are subject to feasibility

• additional costs may apply

• the customer is responsible for any shipping costs

❓ Can I customise materials (e.g. pearls or stones)?

In some cases, we may be able to offer minor customisation, such as adjusting certain elements or materials.

These requests must be discussed before purchase, either:

• via email

• or at one of our in-person events

You can also leave a note at checkout, and we’ll confirm if your request is possible.

❓ How should I care for my jewellery?

To keep your piece in its best condition:

• Avoid contact with water, perfumes and chemicals

• Store your jewellery in a dry place

• Remove before showering, swimming or exercising

Each piece is made to last, but proper care will help preserve its beauty over time.