Frequently Asked Questions

1. How long will my order take to ship?

Orders are typically processed within 1–2 business days. You'll receive a shipping confirmation email with tracking as soon as your jewellery is on its way.

2. Do you offer international shipping?

Yes, we ship worldwide. Delivery times and costs vary depending on your location — see our Delivery Info for full details.

3. Can I return or exchange an item?

Absolutely. We offer a 14-day return window for unworn items in their original condition. Learn more on our Returns page.

4. Are the pieces truly handmade?

Yes! Every piece is handmade in small batches by Lucy, using carefully sourced materials and lots of love.

5. Do you offer gift wrapping?

All orders come beautifully packaged and gift-ready. If you'd like to include a handwritten note, just leave your message at checkout.

6. How can I contact you?

You can reach us via email at Lucyandyg@gmail.com or through our Contact page. We aim to respond within 1–2 business days.