Delivery – Frequently Asked Questions
1. What delivery options do you offer?
We offer standard and express delivery within the UK, as well as international shipping. You can select your preferred option at checkout.
2. How long does delivery take?
UK standard delivery takes 3–5 business days. Express shipping is typically 1–2 business days. International delivery times vary depending on destination and customs.
3. How much does shipping cost?
Shipping rates are calculated at checkout based on your location and chosen method. We sometimes offer free shipping promotions — subscribe to our newsletter to stay updated!
4. Will I get tracking information?
Yes. Once your order has been shipped, you’ll receive an email with tracking details so you can follow your package’s journey.
5. Do you offer local pickup or delivery?
At the moment, we do not offer local pickup. However, we occasionally attend markets in London — follow us on Instagram for updates!
6. What if my order is delayed or lost?
If your parcel hasn’t arrived within the expected timeframe, please contact us at Lucyandyg@gmail.com and we’ll look into it right away.